REFUND POLICY

At Amascut.com (operated by Outbound Ventures LLC), all purchases are for non-tangible, digital, in-game items intended for delivery to your in-game account. Payment checkout may identify the merchant as Outbound Payment Processing. Delivery is typically automated after verified payment, but availability checks, technical issues, or a security review may delay it. By completing a purchase, you consent to immediate performance after verified payment, subject to rights that cannot lawfully be waived. This Refund Policy forms part of, and should be read together with, our Terms of Service.

1. All Sales Are Final

• Subject to applicable law and payment-provider or card-network rules, sales are generally final and non-refundable once the digital goods have been delivered to the account.
• We generally do not offer refunds, exchanges, or store credits once items are delivered, except where required by law or covered by the exceptions below.
• This applies (without limitation) to: accidental purchases, wrong username entered at checkout, unused items, account bans for rule violations, loss due to account sharing or compromise, content updates, rebalances, or dissatisfaction with gameplay.

2. Narrow Exceptions

Subject to applicable law, a refund may, at our sole discretion, be considered where:

• A duplicate charge was made due to a verified system error; or
• Delivery of the purchased item(s) failed entirely due to a verified technical issue on our side and we are unable to complete delivery; or
• Another refund or remedy is required by applicable law or the applicable payment-provider process.

To help us investigate, please send a request to amascutrsps@gmail.com with the order ID, payment method, and a description of the issue. A seven-day request window may help with investigation but does not limit a statutory, card-network, bank, or payment-provider right that cannot lawfully be waived.

3. Proof of Delivery

Fulfillment may be evidenced by technical, account, order, payment-provider, and in-game claim records, including server logs, account activity, IP address logs, browser or device metadata when collected, and claim records. These records are considered with other relevant information and are not conclusive proof of delivery, identity, or payment authorization.

4. Chargebacks & Payment Disputes

• You may contact us at amascutrsps@gmail.com before opening a dispute so we can investigate, but nothing here requires you to contact us first or wait where a bank, card network, payment provider, or applicable law permits direct action.
• Knowingly submitting false or misleading information in a dispute may violate our Terms and may result in account action or other remedies permitted by law. We may pause delivery of undelivered goods while reviewing a dispute; we will not treat a legitimate dispute itself as proof of fraud or automatically remove delivered goods solely because a dispute was opened.
• We may share evidence reasonably necessary to investigate or respond to the transaction or dispute with payment processors, card networks, banks, and fraud-prevention service providers. Evidence may include account and order details, IP address and browser metadata, in-game claim records, provider transaction data, card last four digits, and AVS or CVV verification results when supplied by a provider; we do not share or store the CVV itself.
• Nothing in this policy limits a statutory, card-network, bank, or payment-provider right or remedy that cannot lawfully be waived.

5. Contact

For questions about a purchase or to request support, you may contact us before opening a payment dispute: