REFUND POLICY

At Amascut.com (operated by Outbound Ventures LLC), all purchases are for non-tangible, digital, in-game items that are delivered automatically and instantly to your in-game account. By completing a purchase, you expressly consent to the immediate performance of that digital delivery and acknowledge the policies set out below. This Refund Policy forms part of, and should be read together with, our Terms of Service.

1. All Sales Are Final

• All sales are final and non-refundable once the digital goods have been delivered to the account.
• We do not offer refunds, exchanges, or store credits once items are delivered.
• This applies (without limitation) to: accidental purchases, wrong username entered at checkout, unused items, account bans for rule violations, loss due to account sharing or compromise, content updates, rebalances, or dissatisfaction with gameplay.

2. Narrow Exceptions

A refund may, at our sole discretion, be considered only where:

• A duplicate charge was made due to a verified system error; or
• Delivery of the purchased item(s) failed entirely due to a verified technical issue on our side and we are unable to complete delivery.

Any refund request under this section must be submitted to amascutrsps@gmail.com within seven (7) days of the transaction and include the order ID, payment method, and a description of the issue. Approval is at our sole discretion and does not create any obligation to issue refunds in other circumstances.

3. Proof of Delivery

Fulfillment of every purchase is evidenced by our server logs, account activity, IP address logs, device fingerprints, and in-game claim records. You agree that these records constitute conclusive proof of delivery and of authorization of the payment.

4. Chargebacks & Payment Disputes

• Before filing any chargeback or dispute with your bank, card network, PayPal, or other processor, you must first contact us at amascutrsps@gmail.com and give us at least thirty (30) days to investigate.
• Filing a chargeback for a purchase that was delivered to the account you control is a material breach of our Terms and will result in (i) a permanent ban of the game account and all associated accounts; (ii) removal or reclamation of all in-game items, currency, ranks, and bonds, whether from the disputed order or otherwise; and (iii) liability for liquidated damages of $50 per disputed transaction plus the amount of the underlying transaction, processor fees, and any collection or legal costs we incur.
• We may share evidence of the transaction and the dispute with payment processors, card networks, banks, and industry fraud-prevention databases (including Ethoca, Verifi, and similar services).
• Where our logs show delivery to the buyer's account from the buyer's IP address or device, you waive any claim of "non-receipt," "item not received," "item not as described," "unauthorized transaction," or "services not rendered."

5. Contact

For any questions about a purchase or to request support, contact us before opening a payment dispute: